Case Studies

Our Company

FinTech

Umlaut Solutions

A distinctive brand and nimble marketing and sales strategies have transitioned Umlaut Solutions from a promising startup to a leader in the Australian FinTech market and are now moving into international markets.

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Industry

Innovators in banking, financial services & insurance automation systems.

Services
  • Strategic messaging

  • Distinct branding

  • Custom website design & development

  • Lead cultivation

  • Consistent sales support

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Situation

Umlaut, a promising Australian FinTech startup, approached Multiverse in 2018 to market its pivotal document & data automation platforms. Fast forward five years and Umlaut now boasts a global footprint, catering to multiple industries handling critical financial data. The mission: deliver an adaptive messaging framework to support international expansion.

Challenge

As Umlaut’s profile grew and its team expanded, it became clear that ongoing support was required to maintain brand and messaging consistency without overhauling existing assets with every evolution. The challenge: continue to provide targeted messaging and branding support while balancing the requirements of new markets, countries and sectors.

Testimonial

Umlaut Solutions Co-Director & Founder Shane Reid, Shares His Multiverse Experience

The Journey

Transitioning Umlaut from startup to Australian FinTech leader

Our long-term partnership with Umlaut is centred around continuous support and brand evolution. Collaboratively fine-tuning their brand, messaging, website, and sales collateral makes it easy to support growth, become more responsive and harness customer insights.

Messaging

Evolving Messaging Strategy

Initially, we honed in on Umlaut's strength — aiding financial advisors in navigating Xplan data streams. Later, this became the launchpad for a range of diversified services, as Umlaut looked to expand into other industries and move into new international markets.

Branding

Adaptive Branding for Dynamic Markets

While the original Umlaut logo has remained throughout the past five years, we’ve evolved its brand presence as the business has grown. With compelling brand assets for each solution, the consistent look and feel of each leaves no doubt they belong to Umlaut.

  • Brand refresh

  • Imagery essence

  • Vocal nuance

  • Comprehensive brand guidelines

  • Signature branding motifs

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Website

Agile and Responsive

Utilising Storyblok CMS allowed us to craft a website tailored to Umlaut’s unique needs, allowing them the autonomy to update content as required. This agile and responsive setup means their sales pitches can easily evolve as they expand into international markets.

  • A user-friendly platform empowers Umlaut to keep their website current

  • Distinctive branding unifies the site, allowing for seamless navigation

  • Clients can explore by solution, industry or integration app

  • It’s easy for customers to self-select their country for tailored support.

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Lead gen

Cultivating Interest

As Umlaut grew, the business looked to capitalise with targeted activities to build its profile and authority. We developed and deployed a suite of demand generation tactics to elevate Umlaut's brand and stimulate engagement.

  • Thought leadership content

  • Precision-targeted PPC campaigns

  • Enticing lead magnets (e.g. ebooks and industry downloads).

Support

Cohesive Sales Framework

With a range of diverse sales teams, consistent branding and messaging became key. We crafted and curated a suite of sales and marketing tools to maintain consistency and reinforce Umlaut’s strong brand values across every touchpoint.

  • Streamlined sales brochures

  • Presentation frameworks

  • Strategic proposal templates

  • Client onboarding kits

  • Unified stationery

  • Responsive email formats

  • Engaging social assets

  • Impactful trade show stands

  • Event branding solutions.

Results

The Umlaut Evolution

In our five-year journey with Umlaut, they've transformed from a promising start-up to an Australian FinTech titan, powered by clear messaging, distinctive branding and an agile website.

Team growth from 5 to 16.

Recognized as a FinTech trailblazer.

Moved beyond Australia to USA & UK

MESSAGE. BRAND. DESIGN.

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We take your tech business from startup to market leader with clear messaging and agile branding. Transform your website from a puzzle to a persuasive educational and sales instrument.

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